Your Cyber Safety is Important

Please double check that the hyperlink contains our official domain before clicking on any links or messages.
Read more

OKAY
/ / #TakeCharge
Billings and Payments
Businesses / ... / Support Billings & Payments

    Billings and Payments

    Learn more about the different billing and payment options available to you.

    How is my company’s electricity consumption with Senoko Energy calculated?
    Your business’s electricity consumption is calculated based on your actual energy usage as measured by the smart metre installed in your company premises.
    How do I pay for my Senoko Energy electricity and utility bills?

    You can pay for your power bills through the following payment modes:

    - GIRO: This is the most convenient way to pay your invoice. To pay by GIRO, please download a copy of our GIRO forms.

    - Online payment: You can pay your electricity and utility bills online through your Senoko Energy account portal using a MasterCard or Visa card.

    - AXS machines or app: You can also pay your electricity and utility bills using AXS online, kiosk, or through the mobile AXS application by selecting Senoko Energy in the system.

    Where can I get information about my account and consumption details?

    All business customers of Senoko Energy will be able to access our customer portal, Spark. Through this portal, you will be able to monitor your business electricity consumption details (E.g. half-hourly consumption profile) and track your electricity bills.

    To register your business for a Spark account, please follow the steps below:

    If your business monthly electricity consumption is above 2,000kWh

    • Fill out your application form.
    • Print a copy of the form.
    • Complete your application form with a company stamp and authorised signature.
    • Scan a copy of your application form and email it to us.

    If you have not received your user ID or password, please reach out to our friendly team at Senoko Energy and we will gladly re-send this to you. Contact us at +65 6750 0000 from Monday - Friday, 8am - 5:30pm.

    How do I keep track of my past electricity consumption and bills in Singapore?

    You can log in to Spark, our online customer billing portal to monitor your electricity usage and bills.

    Still confused about tracking your electric consumption and bills in Singapore? We encourage you to view our YouTube video tutorial series on how to navigate your Spark account.

    What happens if I miss a payment with Senoko Energy?

    If you miss a payment with Senoko Energy, you may incur late payment fees or disconnection of service. It is recommended to contact our customer service team as soon as possible.

    What happens if I have a billing dispute with Senoko Energy?

    You can contact our team to discuss the issue and seek resolution if you have a billing dispute with Senoko Energy.

    With our commitment to customer service excellence, you can trust that we will work with you to resolve any billing issues promptly and efficiently. 

    How can I contact Senoko Energy's customer service team?

    We are available via phone, email, or online chat through our website on Monday - Friday, 9am - 6pm, excluding Public Holidays. 

    For household and businesses, our numbers are:

    • Local: 1800 688 8888
    • Overseas: +65 6750 0333

    Alternatively, chat with us on WhatsApp or speak directly on LiveChat. You can also send us a message by completing our online form and we will get back to you within 3 working days.

    What is Carbon Tax and how does it affect my Senoko Energy electricity and utility bills?

    As part of Singapore’s commitment under the Paris climate agreement signed in 2016, the Singapore Government announced the implementation of a carbon tax of S$5 for every tonne of greenhouse emissions from 2019 to 2023, including emission from power generating companies in order to reduce greenhouse gas emissions. 

    According to the announcement, the rate will be reviewed again in 2023.

    Find out more about the Carbon Pricing Bill here.